At Kickxwear, we stand by the premium quality of our sports gear and footwear. If you are not entirely satisfied with your purchase, we are here to help you resolve it quickly through a direct, human-to-human process via WhatsApp.

1. Eligibility Window

• Returns: You can request a return within 7 days from the date your package was delivered.
• Exchanges: Size exchanges (subject to stock availability) can be requested within 7 days of delivery.

2. Condition of Items

To qualify for a return or an exchange, your item must meet the following strict luxury-standard criteria:

• The product must be completely unused, unwashed, and in the exact condition you received it.
• Shoes and boots must be tried on clean, indoor surfaces only and show absolutely zero signs of wear, creasing, or pitch grass stains.
• The item must be in its original packaging, including the original box, intact tags, wrapping, and any accompanying accessories or extra laces.

3. How to Initiate a Return or Exchange

Since we do not use automated user dashboards, the return process is handled instantly over chat:

1. Take 2-3 clear photographs of the item showing its unused condition and original packaging.
2. Send the photos along with your original order name or phone number to us on WhatsApp.
3. Our support representative will review the images, verify eligibility, and provide you with step-by-step instructions.

4. Reverse Pickup & Shipping Costs

• Defective or Wrong Items: If we shipped an incorrect size, or if the item possesses a verified manufacturing defect, we will organize a free reverse pickup and bear all shipping costs.
• Standard Returns/Size Changes: For regular returns or exchanges due to personal preference or voluntary fit changes, the customer is responsible for return shipping costs. We can either schedule a reverse pickup and deduct the shipping fee from your final refund, or you can self-ship it back to our central warehouse.

5. Refunds Processing

• Once your return package arrives back at our facility, it undergoes a quick quality inspection.
• Upon approval, your refund will be processed immediately via UPI or Direct Bank Transfer to an account specified by you securely inside our WhatsApp chat thread.
• Refunds typically reflect in your account within 2-4 business days post-approval. Please note that original shipping charges (if applicable) are non-refundable.